In this Policy when we use the words ‘we’, ‘us’, or ‘our(s)’ we are referring to WOWHERITAGE LTD a company registered in England and Wales, company number 13270875, who are the data controllers. Our address is 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, for other ways to contact us see the details here 

We take your privacy very seriously. The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you and the rights you have relating to that use. We have appointed a Data Protection Officer to ensure we adhere to this Policy, they can be contacted by e-mail at contact@wowheritage.com or by writing to the address above.

Any changes we make to our privacy policy in the future will be posted on this page. This page was last updated in March 2021.

If you have any concerns or questions about our privacy policy or your personal information, please contact us at contact@wowheritage.com.

Why do we collect personal information?

On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes: 

• To allow us to handle your orders, deliver products and process your payments and refunds
• To let you know about your orders
• To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions) 
• Supply a receipt by e-mail if you have requested this
• To respond to your queries or requests.

If you do not provide the information we need for these purposes then we will not be able to process your order, request or competition entry.

What information do we collect about you?

This section describes when and what types of personal information we may collect.

When you do any of these:

• Set up an account on WowHeritage website
• Place an order
• Enter any competition, promotion or prize draw
• Sign up for our newsletter or subscribe to any other services that we offer
• Fill out any forms on any WowHeritage website
• Browse our website
• Correspond with us, in any way including by phone, email or chat facility.

When you place an order we need to collect your name, address, email and telephone number as well as the methods by which you intend to pay for goods. The information allows us to process your offer to purchase goods and delivery of said goods for you. Your e-mail address will be used to send you a notification of the status of your order. We will contact you by e-mail or telephone if there are any enquiries about the delivery.

Data Protection

- We are committed to protecting your privacy and the security of any information given to us in order for us to process your order

- We will not gather or hold personal information about you unless given your express permission for us to do so. By placing an order you consent to any such use of this personal information

- No personal data will be passed to any third party, except to offer you the opportunity to purchase from us and to fulfill the delivery and payment of goods to you 

- Your privacy and confidence will be respected at all times

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies on our website

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint) We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family.
If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact the customer services team who will be delighted to answer any questions you may have.